We would like to thank you for visiting our Site realcareglobal.com, owned and operated by Koralet LTD (collectively, “We”, “Us”, or “Our”), company number 207202736, with our registered address being Bulgaria, Sofia, Tri Ushi Street 6, floor 2, office 5, zip 1000.

1. DISTANCE AGREEMENT

By using https://realcareglobal.com, you agree to be bound by the terms laid out in this document.

2. AMENDMENTS

As it is within our rights, we reserve the privilege to update and change the ‘Terms’ as and when we deem fit. If the terms and conditions change, you can view them via a notification on the Site. We consider it our responsibility to keep you abreast of any changes to the terms and conditions. We will notify you as soon as any changes are made through a notification on the Site. If the users find the changes to the Terms and conditions unacceptable, they should cease using the Site immediately. If the user continues to use the Site after the updated Terms, it will be regarded as an affirmative agreement to the new Terms in their totality without individualized notice. It also confirms that we shall not be liable for any modifications, the withdrawal of the Site, or any or all its contents.

3. PRIVACY POLICY

All users’ personal information on the Site will be confidential and used according to the terms defined in the Privacy Policy.

You will be required to share identifiable details while shopping on realcareglobal.com. The details would include name, email address, billing and delivery address, payment information, credit card information, and other modes of payment used on the Site. All the identification data will be handled and stored according to the statutes laid out by the Data Commissioner’s Office.

4. PROTECTING YOUR PRIVACY

We consider it our utmost duty to keep your information safe and secure. We have put several electronic, physical, and managerial safeguards and procedures in place to prevent unauthorized access or disclosure of the confidential information we collect online.

We use SSL encryption to keep your online data and privacy safe.

We will not sell, purchase, provide, exchange, or disclose Account or Transaction data or the Cardholder’s personal information to anyone except the Acquirer, Visa/Mastercard Corporations, or a valid government entity.

There will be validation of personal information, including address, name, and other pertinent information, against reputable third-party databases, at the time of purchase to confirm that the charges are being used with the Cardholder’s consent.

We take internet fraud very seriously, and every reasonable effort is made to ensure that all the information is thoroughly verified. It is possible, at times, that additional security measures might be required to protect you that would require your consent to complete. We will immediately report any fraudulent activity to the proper authorities in all applicable jurisdictions if any fraudulent activity is revealed to us.

Acceptance of these Terms and Conditions documents reflects that you consent to all checks undertaken herein. We reserve the right to disclose the performance of the verification of personal information to registered Credit Reference Agencies with the sole purpose of confirming the identity upon payment. The checks will not have any impact on the credit rating of the Cardholder. All personal information will be handled by the rules in the Data Protection Act of 1998.

5. COMPLIANCE

Any site use will be lawfully within the jurisdiction of the user’s residence. All applicable laws, regulations, and statutes are expected to be followed while using the Site. The user is inhibited from transmitting anything via the Site that might potentially interrupt, disrupt, or otherwise impair other users’ computer usage, including computer viruses. Users agree not to share material that is vulgar, defamatory, or otherwise offensive via the Site.

6. INDEMNITY

Once you agree to the Terms, we are fully indemnified. All our directors, officers, suppliers, and employees are not to be held accountable for any losses, claims, expenses, or costs, including, but are not limited to, legal fees arising from the breach of the Terms and any liabilities derived from anyone using the Site with your personal information.

7. THIRD-PARTY LINKS

Our website will contain links to other websites and online resources for user convenience. We are not to be held responsible for any content on those websites and don’t endorse it either. We will not be held liable, directly or indirectly, for the practices followed by any of these websites. We will also not be held responsible for any offense, damage, or loss caused by the third-party links, advertisements, contents, or products mentioned therein.

8. ORDERS

Fulfillment of all orders is subject to the availability of the products and acceptance of the said orders on the website. The customer will be notified about the unavailability of any products through email or other notification methods if the email is unavailable. The customer’s option will be to wait until the item becomes available to purchase through the website. We will not be penalized for the cancellation or delay of the orders. Any placed orders are viewed as offers to buy products and services. We reserve the right to decline these offers if we so choose. Any automatic acknowledgment of an order is not a confirmation that we have accepted your offer to buy the products and services we are advertising. The contractual procedure is started when an order is accepted, which happens when (i) payment is received through an approved payment service and (ii) an order is prepared for delivery. Which act occurs at the latest point in time determines acceptance. As much as it is within our ability, we shall exercise all reasonable and required caution to protect the specifics of the payment. Without regard to carelessness, we are not responsible for any damages incurred by users if a third party unlawfully accesses data while you are placing an order on the website.

When goods are delivered to the address you supplied when placing the order, the risk is borne for those goods. We are not responsible for any claims if the delivery address is wrong or the items are not received at the designated delivery address.

9. SHIPPING AND DELIVERY

Koralet LTD is the sole distributor of products that are sold on the Site realcareglobal.com. We ship the products from our suppliers’ warehouses in different parts of the country. We reserve the right to use courier services, including Poczta Polska, PostNL, Deutsche Post, DHL, India Post, etc., to ship our orders to customers depending on their location or other logistics.

We currently offer two methods of delivery of goods purchased on the Site- International Registered Mail for €27.30 and International unregistered mail for €9.10. International Registered Mail is a faster option, whereas unregistered mail is the slower option.

You must pay for the product and the shipping charges before the product can be shipped. All the fees associated with the delivery of the item to the customers are non-refundable. Koralet LTD will bear all the responsibility for damaged or wrongfully sent products. Unless the claims are found invalid, Koralet LTD will accept the requests for exchange or send a refund after thoroughly checking the allegations. Koralet LTD reserves the right to discontinue service, close all associated accounts, or cancel orders as a penalty if the claims are found to be wrongful with intended malice.

10. INTERNATIONAL TRANSPORTING

Information on the product, including labels, warnings regarding safety, manuals, and all instructions, might not possibly be specified in the dialect of the customer’s country. Clients are responsible for ensuring the legality of the product in their country. It is incumbent on the users and potential users to keep abreast of associated rules, laws, and statutes associated with the product in their home country. We include all the fees, import taxes, and duties in the final product cost for products shipped internationally. The customer/buyer is responsible for any additional charges regarding custom clearance. Koralet LTD should not be held accountable for the payment of fees resulting from these circumstances. We encourage the customers to contact local authorities to determine the applicable charges.

11. CANCELLATION RIGHTS

All clients have the right to cancel their orders within 24 hours of placing them same on the Site. That said, Koralet LTD will process all the orders as soon as possible for the customer’s convenience. We send the orders to the warehouses as quickly as possible to expedite customer service.

Upon receiving the warehouse orders, the customer can no longer change or cancel the charges.

We recommend that all the customers and prospective customers review all the products before placing the orders. It would help if you went through the specifications before placing an order via the Site. If the customer wishes to change the order after placement, the customer must contact Koralet LTD immediately to initiate cancellations or modifications. We strive for a high level of customer satisfaction.

12. PRICE AND PAYMENT

All the prices on the Site are in Euro. The price on the Site does not include the shipping costs, taxes, and other fees associated with local governments. Prices are aggregated up to the ordering process. The prices are subject to change to reflect regulatory compliance.

The customer is notified that the prices may fluctuate due to the global market variations. We do not commit to prices being static over some time and do not offer a price match guarantee.

The Site accepts payments from all major credit and debit cards. The amounts will be deducted from the associated cards before the product is shipped or the service is rendered.

We are not required to sell the products at a price displayed on the checkout page if there is a calculation mistake or error. It is possible to have errors in the price calculations despite our continued efforts to limit the chances of such mistakes. If we discover any errors, they will be rectified as soon as possible. If you cancel an order, but the payment has already been deducted, a full refund will be issued.

As a customer, you confirm that the credit or debit card you use during the checkout process belongs to you. All cardholders must check that the card use is authorized and genuine. If the card issuer refuses to release the payment, we will not be responsible for cancellations or delays in the delivery of the products. If the card payment is declined, we reserve the right to try to reprocess the charge again within 48 hours. If the attempt is unsuccessful, a notification will be sent to let the customers know when the next effort will be made. The information will be sent via email. If you don’t want us to process your payment again, you should cancel the order in advance.

All discount codes are limited to one per order. If excess discount codes are placed in the basket, we reserve the right to cancel said orders. There are strict terms and conditions regarding discount codes relating to eligibility and maximum order value.

It is the responsibility of the customer to familiarize themselves with the terms and conditions before placing the order. We reserve the right to cancel the charges even when the payment has been made if the customer breaches the terms and conditions. If there is a discrepancy between the Terms and conditions and the Discount Codes, then the words on the discount code will supersede. You can request all information regarding discount code by calling our customer service.

13. RETURN/REFUND POLICY

The customers are within their right to request a full refund or to have the products reshipped in case of issues regarding products, packaging, or delivery within 14 days of receipt of the product fee charge.

If you made a payment with a credit card, the refunds would be issued by a Credit Transaction Receipt, not cash or check. All the refunds will be processed the same way the purchases are processed.

It can take up to 3-5 business days to process refund requests. You can communicate with us regarding the status of your return request.

14. ELIGIBILITY TO PURCHASE

Purchasing the products and services via the Site reflects that the customer can enter into and form legal contracts in the country of Bulgaria. Conditions to order from the Site are as follows-

All customers must be over 18 years of age and should be registered on the Site with proper name, address, email address, phone number, and other identification details.

Once a customer offers to purchase the goods or services, they certify that they are over 18 years old and are authorized to transmit updated information regarding, but not limited to, credit or debit card information, card validation, and purchase transactions.

15. INTELLECTUAL PROPERTY

Koralet LTD affirms that all content on the Site is protected via trademarks and copyright, including all the databases and intellectual property rights under the law. Customers acknowledge that we hold the intellectual property rights of the products or services provided.

The customers are allowed to display and retrieve the content from the Site on their computer or smartphone screens. They are also permitted to store the content electronically on storage devices. However, they cannot keep the content on devices connected to a network, viz., cloud storage. The customer is permitted to print one copy for non-commercial and personal purposes. Modifying the content for a commercial purpose is forbidden.

16. LIMITATION OF LIABILITY

The nature of these Terms or anything herein does not limit consumer rights prescribed under Bulgaria law. Out liability is neither limited nor are we excluded for any injuries, including death resulting from our negligence. The customers should acknowledge that we can’t guarantee and are not responsible for the privacy and security of the Site, including the personal information provided by the customer during the registration process. The customer should shoulder the responsibility associated with responsible Internet usage.

We can’t be held responsible for any misrepresentations of information on the website. Although we take extreme care in maintaining the authenticity and accuracy of the content on our Site, we are not to be held responsible for omissions, errors, and results obtained due to wrong information. We can also not be held accountable for any technical faults within the website. We strive hard to make corrections as soon as possible.

We do not claim liability arising from the incompatibility of the Site with any equipment, including software, telecom use, website interruptions, or the inability of the Site to meet the technical requirements.

Customers acknowledge that we are not responsible for any consequential or incidental damages, including but not limited to economic loss, lack of profitability, loss of savings or expected business, expenditures, privacy, and data loss, to the fullest extent permitted by law. Similar protection is provided against indirect, special, and punitive damages from or connected to the Site.

17. SEVERANCE

The applicable provisions will be severable from these Terms. They will not impact the validity or enforceability of the other legal requirements if any or all portions of the terms are invalid, illegal, or otherwise unenforceable.

18. WAIVER

Customers should not interpret waivers as agreements to any provisional breaches.

19. ENTIRE AGREEMENT

The Terms and conditions herein are the basis of a complete mutual agreement.

20. LAW AND JURISDICTION

All the terms and conditions are to be enforced by the laws of Bulgaria. The courts of Bulgaria will decide any disputes arising in the matter.

21. RETURNS

The customer must send the package back to the original supplier.

The correspondence address for the clients to send written communications is Bulgaria, Sofia, Tri Ushi Street 6, floor 2, office 5, zip 1000.

We ensure that our customers are highly satisfied with our service; hence, we follow a comprehensive return policy if the customers are not 100% satisfied. The customers are to follow the specified return policy to avoid refusing to exchange products or for a refund. Due to stock being impacted by events beyond our control, we will not be held liable if we are unable to offer any swaps or refunds. Extreme temperatures may impact a product’s composition or look, but these aesthetic concerns won’t affect how well it works in practice.

The customer is to inform us within 48 hours of receiving the order if they are not 100% satisfied with the products along with the specific parts of the product they are not happy with. Contact us to set up a return, and make sure our customer service staff is notified of the order number of the item being returned and the justification for the return of the goods.

We will be furnishing an authorization number and an address to ship the product at the return time.

The return packages must include:

1. Order number
2. The Return authorization number
3. Specification whether the customer requires a return or a refund
4. The specific reason for the return request

Returned merchandise must be in the same state and packaging in which it was received, and it must be accompanied by the original invoice, packing slip, or a duplicate of it. The products will be checked upon delivery, and any applicable shipping and product refunds will be executed. Due to the perishable nature of the items, we will not give any refunds for returned goods. Refunds and exchanges are only available for defective products at the time of shipment. Failure to adhere to these Terms might lead to a refund or replacement product cancellation.